We understand that all our clients have different needs so our service is always tailored accordingly.
Some clients will have particular regulatory requirements to which we need to adhere. Some will need us to attend at certain times of the day. Some will have specific building regulations we need to observe.Whatever is needed, we ensure that these are met and deliver the same highest standards across the board.
Always cost effective
Total Clean is a family-run business, founded over 30 years ago on core values that still drive us today.With this background, we understand the pressures that companies have to withstand as they try to grow and prosper, and we aim to work in partnership with our clients to deliver an outstanding service that doesn't break the bank.
We believe our combination of outstanding service with attention to detail at a cost-effective price is pretty hard to beat.
Protecting our environment and trying to live sustainably is at the forefront of everyone’s minds at the moment. We have developed our own range of environmentally friendly cleaning products which we use for all our clients and we work hard to raise and maintain awareness among staff and clients alike.
Our clients can be reassured by our unparalleled number of industry memberships, registrations and accreditations which are testament to our dedication to service excellence. Not only do these oblige us to adhere to strict regulatory requirements, but also require us to be annually audited to ensure our continued compliance.
Total Clean has a long list of testimonials from satisfied clients in many sectors, many of whom have been with us for several years. We are proud to boast a customer retention rate of over 90%, with many of our new clients coming to us via word of mouth referrals.
“We have employed Total Clean since September 2014. From the first meeting, Total Clean have offered a professional approach to the contract. They are fully knowledgeable about the needs of a health centre, and the compliance that goes along with infection control as well as the CQC standards. I have no hesitation in recommending their services to other organisations, whether in the health sector or otherwise.”
– The Neville Family Medical Centre
“Right from the start, Total Clean were professional and nothing was too much trouble, building a good relationship with all concerned. They handled the situation with TUPE of staff with care and compassion and relieved any fears that our staff had at the time. They understand our strong values on standards and are quick to assist. We would happily recommend them to future businesses.”
– Eddie Stobart
“Total Clean were selected in June 2016 to be the sole cleaning specialist for our new Warrington office. From the initial appointment, we have been pleased with Total Clean’s standard of work, eye for detail, follow up from client feedback and professionalism. We would be very happy to recommend Total Clean.”
– Galliford Try
“Total Clean have provided daily cleaning to a high standard following the required specifications for our new MediCentre premises. They ensure regular audits are undertaken of their service and have always dealt with any issues in a prompt manner. We have never had any issues with the service not being manned, cover is always provided for annual leave or any staff sickness so this has never impacted on the work being completed here. Total Clean have been 100% reliable. We are now in our second year of contracting with Total Clean and remain completely satisfied with their service.”
– Julie McCann, Business Manager, Eric Moore Partnership Ltd