Information collected by our website
What do we collect?
If you make an enquiry on our website, we may collect the following information: your name, company name and appropriate contact details including email address, mailing address, phone number and a brief summary of your enquiry. Other information relevant to customer surveys and/or offers may also be requested on occasion.
What do we do with the information collected?
We require this information to understand your needs so that we can provide you with more information on the products/services which interest you. Your information may also be stored in our CRM system for internal record keeping. We may use this information to improve our products and services. We may also send you promotional emails from time to time about new products, services, special offers or other information in which you may be interested, using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or fax. We may use the information to customise the website to better meet your needs.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want your information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We promise that we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details or personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you, please write to or email us.
If you believe that any information that we hold about you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
We are committed to ensuring that your information is secure. In order to prevent any unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and you should remember that such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement relating to the website in question.
An introduction to cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, like and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or to any information about you, other than the data you wish to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
Cookies deployed by our website:
Ensure that functionality operates as intended
Remember your choices and preferences during and between visits
Allow you to share pages via social network widgets like Facebook and Twitter
Allow you to interact with our website by leaving comments or opinions
Post enquiries via our anti-spam enquiry form
Track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website
Cookies are not deployed to:
Collect any personal identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass data to advertising networks
Pass personally identifiable data to third parties
Pay sales commissions
Your consent for cookie deployment by our website
Cookies used by our website
Social network sharing
We encourage users to share our content and/or like our profile on the social media websites such as Facebook, LinkedIn and Twitter. In order to make social sharing accessible, our website utilises widgets from third parties. Cookies and privacy implications from the from the social networks vary and will be dependent on your nominated privacy settings with each network. Social Sharing buttons will only deploy cookies if you are signed to that particular social network at the time of your visit to our website.
Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing the website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-Out Browser Add-on that will allow you to automatically opt out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.
Cookie consent check
As mentioned above, when you first visit our website, a banner is displayed at the top of the page alerting you to the cookies being deployed by our website. In order for our website to remember your choice of opting in, we store an anonymous cookie to remove the alert banner for 28 days. To prevent this cookie being stored, simply do not accept and close the alert. If you have already accepted the alert and you wish to remove the cookie, please clear the cookies within your browser settings.
Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website. WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.
Visitors can choose to contact us via the enquiry form(s) on our website. In order to prevent spam enquiries, we protect our forms with a ‘CAPTCHA’ challenge to ensure the submission is from a living person, rather than a computer bot. This CAPTCHA challenge creates a cookie that is used only to check the input response from the user is correct. The CAPTCHA cookie does not store any other information from your enquiry.
Our website may have our Google Maps/Places profile embedded within an iframe. Google Maps creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places.
How to disable cookies
Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google. If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many anti-spyware programs that you can use to prevent this from happening. Learn more about anti-spyware software
What our clients say
“We are so grateful that you were able to assist us with an urgent deep clean over the weekend, without which we would have been unable to see any patients. The clean was fantastic and has really brought our old carpets back to life. Your cleaner is always going above and beyond for us, he ensures any request we give him is actioned immediately and the communication between us is great. Total Clean have always provided us with a great professional service and our clinic is always sparkling clean and smells fresh every day. I would 100% recommend Total Clean to anyone looking for an excellent cleaning service.”
– Lucy Myers, Blossoms Healthcare
“We have been using Total Clean for the last few years and have always been impressed with the dedication to meeting the high clinical standards we require. We have always found them friendly, trustworthy and would recommend them to anyone looking for a reliable team.”
– Vanessa Inglefield, London Bridge Plastic Surgery
“I write to express my satisfaction with the service you provide. Your supervisor is always very friendly and is much liked by the entire office. He ensures the safety of our team by regularly returning after hours to check that the premises have been left secure. We are very happy with the results achieved.”
– Hannah Wallden, PSL Group Europe
“Total Clean’s great strength is that they are so good they are completely unobtrusive. Everything is clean every day. Everything is tidy every day. Nothing is lost. And you hardly know they are there. It’s as if it’s all done by magic!”
– Wally Olins, CBE (1935-2014), Total Clean’s first client, whose company remained with us for over 25 years.
“I would just like to thank you and your colleagues for the very professional service you’ve supplied us during your time with us so far. From first contact, through quotation, providing professional resources and the implementation of a first class service, your staff have been extremely professional and friendly. Your company and staff have very good communication skills which is key to ensuring a good service is delivered.”
– Anthony Bedasee, Rosenblatt Solicitors
“We have worked with Total Clean since November 2011. They are reliable, hardworking and they can always step in at short notice to accommodate anything extra we might need. The management team is very friendly and helpful to work with.”
– Nicole Hart, Dornan Engineering Services