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Why Choose Us

Why Choose Us

Here at Total Clean, we are committed to our customers and are dedicated to providing them with the highest quality of service possible. It is our primary directive to always put you and your needs first, creating a service fully centred around you.
Total Clean Newcastle

Experience

Total Clean was founded in 1988 as a contract commercial cleaning company specialising in cleaning offices. Since then, we have expanded and developed our cleaning expertise to cover a wide range of building types and businesses to include medical facilities, retail and leisure properties, car showrooms, schools and colleges and hospitality venues.

We adapt our cleaning methods to suit every type of client we service to ensure that they are always getting precisely what they need, making sure to understand the various regulatory requirements needed by different customers. Our experience in cleaning healthcare facilities for example, has given us the skills to deliver standards which meet the rigorous requirements of the Care Quality Commission (CQC).

A Seamless Transition

Our thorough process concerning contract mobilisation has helped us to guide our clients through the transitionary period of working with a new cleaning company smoothly and without disruption to your working life.

We aim to get rid of any stress you might be feeling and get you settled into your contract as efficiently and effectively as possible. To do this, we pay close attention to all of our client’s requirements including:
  • Site security requirements
  • Logistics/storage of each building
  • Health and safety/risk assessments for each site
  • Recruitment/TUPE transfer of staff, inductions, training and site familiarisation
Each client will have a dedicated Total Clean contact who will manage the transition process, covering:
  • Client meetings to fully understand each facility and its use
  • Site meetings to finalise specification of works
  • Agreement of SLAs and/or KPIs
  • Production of tailored site specification packs
  • Initial delivery of equipment and cleaning consumables
Total Clean Newcastle

Quality Management

We apply numerous systems that help us to maintain the high quality of our cleaning service to give our clients a consistent and reliable contract that we are has contributed to our 95% client retention rate.

Our responsive teams are comprised of operational management and regional and site supervision to ensure that everything goes off without a hitch and our services are running smoothly. This is in addition to our customer relations staff who will help to build strong relationships between the team and the client and develop teamwork and responsibility.

We will always strive to make sure the same team of cleaners attends to your site, to maintain consistency in the cleaning work and build rapport and trust with the clients.

The cornerstone of our quality management system is the Cleaning Quality Audit, which is the means by which we control the very high standards we promise our clients and which we strive to achieve consistently.

Environmentally friendly cleaning solutions

We take our responsibilities to the environment very seriously, highlighted by our strict adherence to our ISO 14001 certification, which gives us a framework for environmental management best practice.

In addition to this, we subscribe to CO2 Balance as a voluntary extension to our environmental policies and are certified as a ‘CarbonZero’ business, reassuring our clients that they are partnered with an environmentally aware and socially conscious company that protects the environment and provides sustainable care for the customers.

As further demonstration of our ongoing desire to reduce our impact on the environment, we developed ‘Total Defence’, our own bespoke range of environmentally friendly cleaning products. The range covers standard products from glass cleaner to anti-viral floor and washroom cleaner, and also includes a fogging service, used in medical practices as the final stage of cleaning a clinical environment to ensure it is infection and contamination free to create the healthiest and safest workplace possible

Total Clean Newcastle
Total Clean Newcastle

Never more than an hour away

Our onsite teams are available according to each client’s needs, at the time and on the days required, while our offsite supervisors are always close by to deal with any ad hoc or emergency issues.

Whatever your needs, our cleaning crews are always highly responsive and efficient in getting you what you need and taking care of any problems that have arisen.

Recruitment and Training

All our staff are subject to a very rigorous recruitment vetting procedure, with every prospective employee required to produce original documentation for verification, exceeding the guidelines set by the Home Office. This applies whether a future member of staff is transferring across to us or coming to us as a new team member.

We also have a very successful strategy of recruiting our cleaning operatives largely through introductions from existing employees, and a very high staff retention rate which further strengthens the level of security we are able to offer our clients as well as enabling us to build trust between us and our clients for a more positive and fulfilling working relationship.

Full induction training is given to each new employee, including comprehensive demonstration of all our cleaning methods to a BICSc level of competence, a full COSHH and Health & Safety demonstration including our policies and a thorough explanation of the levels of the professionalism and attention to detail that we insist upon and our clients expect.

Total Clean Newcastle
Total Clean Newcastle

Equal Opportunities

Total Clean is an equal opportunities employer, with the aim that no job applicant or employee receives less favourable treatment due to their gender, disability, marital status, race, religion, colour or nationality.

We are committed to a programme of action to make this policy fully effective and to the constant monitoring of our policies and business operations to maintain compliance with The Equality Act 2010.

Selection criteria and procedures are regularly reviewed to ensure that employees are selected, promoted and treated on the basis of their relevant merits and abilities. All employees will be given an equal opportunity and, where appropriate, relevant training, to enable them to progress within the company. 

What clients are saying

Read what our wonderful clients have had to say

"I am happy to report that we are very happy with the service provided, the standard of cleaning is very high and we have never had reason to complain about the high standard of service that we receive."

Levi Springer
East Lancashire Medical Services

"Always a wonderful experience with Total Clean! Extremely happy with their amazing fogging service to ensure our clinic has always been and will remain COVID-secure."

Dr Rasha Clinic
Sarah Khalifa

"I have used Total Clean for over 20 years. Carlos and team are reliable, friendly, proactive and provide a consistently high standard of service. Even more importantly, there is always someone available to respond to last minute “emergencies” and requests. They have never let me down, highly recommend!"

Joanna Gooch
Angelo Gordon

"I am happy to report that we are very happy with the service provided, the standard of cleaning is very high and we have never had reason to complain about the high standard of service that we receive."

Levi Springer
East Lancashire Medical Services

"Always a wonderful experience with Total Clean! Extremely happy with their amazing fogging service to ensure our clinic has always been and will remain COVID-secure."

Dr Rasha Clinic
Sarah Khalifa

"I have used Total Clean for over 20 years. Carlos and team are reliable, friendly, proactive and provide a consistently high standard of service. Even more importantly, there is always someone available to respond to last minute “emergencies” and requests. They have never let me down, highly recommend!"

Joanna Gooch
Angelo Gordon
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