Total Clean takes your privacy seriously.
Total Clean is committed to ensuring that the client’s privacy is protected. Should Total Clean ask the client to provide certain information by which the client can be identified when using this website, then the client can be assured that it will only be used in accordance with this privacy statement.
Total Clean may change this policy from time to time by updating this page. The client should check this page from time to time to ensure that the client are happy with any changes. This policy is effective from 01 March 2013.
What we collect
Total Clean may collect the following information:
- name and job title
- contact information including address
- business information such as size and sector information
- demographic information such as postcode, preferences or interests
- other information relevant to customer surveys and/or offers
What do Total Clean do with the information gathered?
Total Clean requires this information to understand the client’s needs and to provide the client with a better service, and in particular for the following reasons:
- internal record keeping
- Total Clean may use the information to improve the products and services
- Total Clean may periodically send promotional email about new products, special offers, or other information which the client may find interesting using the email address which the client has provided
- from time to time, Total Clean may also use the information to contact the client for market research purposes. Total Clean may contact the client by email, phone, fax or post
- Total Clean may use this information to further customise the website according to the client’s needs and interests
Total Clean are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure Total Clean have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online.
A cookie is a small file which asks permission to be placed on the client’s computer hard drive. Once the client agrees, the file is added and the cookie helps analyse web traffic or lets the client know when the client visits a particular site. Cookies allow web applications to respond to the client as an individual. The web application can tailor its operations to the client’s needs, likes and dislikes by gathering and remembering information about the client’s preferences.
Total Clean uses traffic log cookies to identify which pages are being used. This helps Total Clean analyse data about web page traffic and improve the website in order to tailor it to client needs. Total Clean only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help provide the client with a better website, by enabling Total Clean to monitor which pages the client finds useful and which the client do not. A cookie in no way gives us access to the client’s computer or any information about the client, other than the data shared with Total Clean.
The client can choose to accept or decline cookies. Most web browsers automatically accept cookies, but the client can usually modify the client’s browser setting to decline cookies if the client prefers. This may prevent the client from taking full advantage of the website.
Links to other websites
The Total Clean website may contain links to enable the client to visit other websites of interest easily. However, once the client has used these links to leave the Total Clean site, the client should note that Total Clean do not have any control over that other website. Therefore, Total Clean cannot be responsible for the protection and privacy of any information which the client provides whilst visiting such sites and such sites are not governed by this privacy statement. The client should exercise caution and look at the privacy statement applicable to the website in question.
Controlling the personal information
The client may choose to restrict the collection or use of personal information in the following ways:
- whenever the client is asked to fill in a form on the website, there will be a box that can be clicked to indicate that the client does not want the information to be used by anybody for direct marketing purposes
- if the client has previously agreed to using personal information for direct marketing purposes, the client may change their mind at any time by writing to or emailing Total Clean at [email protected]
Total Clean will not sell, distribute or lease personal information to third parties unless we have permission or are required by law to do so. Total Clean may use personal information to send the client promotional information about third parties which Total Clean think the client may find interesting if you tell Total Clean that this to acceptable.
The client may request details of personal information which Total Clean hold about the client under the Data Protection Act 1998. A small fee is payable. If the client would like a copy of the information held please write to:
Total Clean Services Ltd.
45 Welbeck Street
If the client believes that any information Total Clean is holding is incorrect or incomplete, please write to or email as soon as possible, at the above address. Total Clean will promptly correct any information found to be incorrect.
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What our clients say
“Total Clean have been providing an excellent cleaning service in our offices since November 2013. I would confidently and wholeheartedly recommend Total Clean to any company looking for a high quality, reliable and approachable cleaning company.”
– Philippa Brawn, Nonsense Limited
“We have been using Total Clean for the last few years and have always been impressed with the dedication to meeting the high clinical standards we require. We have always found them friendly, trustworthy and would recommend them to anyone looking for a reliable team.”
– Vanessa Inglefield, London Bridge Plastic Surgery
“We have worked with Total Clean since November 2011. They are reliable, hardworking and they can always step in at short notice to accommodate anything extra we might need. The management team is very friendly and helpful to work with.”
– Nicole Hart, Dornan Engineering Services
“Total Clean’s great strength is that they are so good they are completely unobtrusive. Everything is clean every day. Everything is tidy every day. Nothing is lost. And you hardly know they are there. It’s as if it’s all done by magic!”
– Wally Olins, CBE (1935-2014), Total Clean’s first client, whose company remained with us for over 25 years.
“We are so grateful that you were able to assist us with an urgent deep clean over the weekend, without which we would have been unable to see any patients. The clean was fantastic and has really brought our old carpets back to life. Your cleaner is always going above and beyond for us, he ensures any request we give him is actioned immediately and the communication between us is great. Total Clean have always provided us with a great professional service and our clinic is always sparkling clean and smells fresh every day. I would 100% recommend Total Clean to anyone looking for an excellent cleaning service.”
– Lucy Myers, Blossoms Healthcare
“I would just like to thank you and your colleagues for the very professional service you’ve supplied us during your time with us so far. From first contact, through quotation, providing professional resources and the implementation of a first class service, your staff have been extremely professional and friendly. Your company and staff have very good communication skills which is key to ensuring a good service is delivered.”
– Anthony Bedasee, Rosenblatt Solicitors
“I write to express my satisfaction with the service you provide. Your supervisor is always very friendly and is much liked by the entire office. He ensures the safety of our team by regularly returning after hours to check that the premises have been left secure. We are very happy with the results achieved.”
– Hannah Wallden, PSL Group Europe