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We have a completely flexible approach and will build a contract and time and attendance to suit your own use of the building(s). This can be early mornings before any of your staff are in, during the daytime or evenings after everyone has gone.
We have comprehensive insurance cover which amongst other things covers Public Liability for £2,000,000, employers liability £10,000,000 and also loss of keys cover.
That depends. Our service is entirely tailored to your company's requirements. We have a very broad mix of clients for some of whom we will only attend once or twice per week. Other larger clients, we will have many cleaners on site at least five days per week. Tell us what you need and we will build a service around it.
No. Due to the way in which we train, remunerate and manage our staff we retain their services for very long periods. A very high percentage of our staff that were with us in 1988 when the company began are still with us today.
Yes. As much as is practicable, we always try to maintain continuity by using the same staff on a client's contract. This helps to build an acquired knowledge of the site as well as a healthy rapport, trust and increased security for our clients.
Yes. All managers and supervisors receive comprehensive training in the guidelines and standards required by Total Clean to manage the sites under their supervision. Each of our cleaning operatives receives comprehensive in-house and in-situ training in all areas that are needed to skilfully perform their duties. All Health & Safety issues and key company policies are covered in their initial training and induction.
Yes. As part of our rigorous recruitment process, following an interview, we obtain an employer's reference and require proof of address and entitlement to work in the UK along with a copy of their passport and Driving licence for our records.
Commercial customers are invoiced per calendar month and are given 30 day terms from invoice date.
Yes. As a general rule we supply all of the labour, equipment, machinery and materials required to carry out the task within the agreed price. Additionally, we regularly supply consumables such as toilet rolls, hand towels, refuse sacks, bin liners etc... and these would be invoiced at the end of each calendar month accordingly.
Although our prices are very competitive, we do not publish a fixed hourly rate. All jobs are priced according to task; whether it is a domestic service, commercial service, builders clean or a one-off clean. A number of variables will impact the final calculation of the rate such as equipment and materials projected to be used.
Of course. Our 25 years of experience in dealing with new office cleaning contracts allows us to be thorough with planning and client liaison in order to make the changeover a seamless process. We will also deal with all appropriate legislation and the only difference you will notice is the planned improvement in service and standards.
Yes. Once you have received a formal quotation from us and are serious about going ahead, we will be happy to provide you with a number of customer references to help you finalise your decision. If you haven't already, please read what our existing customers are saying about us here.
Yes, this is a regular service we offer all our clients large or small, this can be beneficial as a client, as we will carry out our service outside normal working hours and thus not disrupt your staff.
Yes. Contracts are signed before going ahead with any work along with the opening of your Total Clean account.
Yes. Part of your contract will include access to Total Clean's Hotline number so that we can help you with any emergencies that may arise - 24 hours a day, 365 days a year.